Shipping policy

Last updated: October 20, 2026

This policy applies to purchases at coffeaproject.com and is administered by Juan José Aristizábal, responsible for Coffea Project.

International orders: shipping quoted separately

For delivery outside Colombia, product prices and checkout payments are in Colombian pesos (COP). Shipping is not included in the amount paid at checkout. After you enter your address and country and place an order, we will contact you using your order contact details with available shipping options, costs and estimated delivery times.

We will dispatch your order only after you approve an option and pay the separate shipping charge. If delivery is not possible, or you decline the quote, we will cancel and refund the amount paid for the order. The domestic delivery times and free-shipping promotions below apply only within Colombia, including those offered with subscriptions. International shipping is subject to a separate quote.

Coverage within Colombia

We deliver within Colombia to destinations served by the available carriers. Coverage may vary according to the exact location, access conditions and logistics availability.

Preparation and dispatch within Colombia

Orders will be prepared and handed to the carrier within a maximum of five (5) business days after payment is confirmed. Saturdays, Sundays and public holidays are not business days.

If a product is unavailable or circumstances prevent us from meeting the stated time, we will contact the buyer at hola@coffeaproject.com or through the details provided in the order to offer a new delivery date or the corresponding refund, according to the buyer’s choice and applicable law.

Transit and delivery times within Colombia

After dispatch, estimated transit time is two (2) to ten (10) business days, depending on the destination, carrier, access conditions and other logistics circumstances.

The applicable delivery time will be stated before a domestic purchase is completed. If delivery exceeds the time accepted by the buyer, the buyer may request cancellation and a refund of the sums paid, in accordance with Colombian law.

Times may be extended by force majeure, road closures, weather, public-order incidents, high-demand periods or errors in delivery information. We will communicate known developments without limiting consumers’ legal rights.

Local and national deliveries

We offer local delivery in Cali and national shipping to the rest of Colombia. Availability, coverage, cost and delivery time are stated during the purchase process.

Domestic shipping rates

Shipping cost depends on destination, coverage and the rate available at the time of purchase. The amount is stated before payment is completed.

• Regular orders qualify for free shipping at COP 200,000 or more, subject to coverage.
• Subscriptions include free shipping within Colombia under the subscription conditions.
• Shipping promotions cannot be exchanged for cash and may be subject to conditions stated in advance.

Payments

We do not offer cash on delivery for website purchases. Orders must be paid using the payment methods enabled at checkout. Domestic shipping charges are shown separately before payment. For international orders, the separate quotation process above applies.

Address and receipt

The buyer must provide a complete, correct address and the information needed for delivery. We are not responsible for delays caused by incomplete or incorrect information, but we will help resolve the issue with the carrier.

If an order is returned because of an incorrect address, inability to contact the recipient or repeated absence, we will explain the options and cost of reshipping before dispatching it again.

Tracking, loss or damage in transit

When a tracking number is available, we will share it by email or through the order details. If a parcel arrives open, damaged or showing signs of tampering, we recommend recording this with the carrier and contacting hola@coffeaproject.com as soon as possible, with the order number and photographs where possible.

Contact

For shipping questions, updates or complaints, email hola@coffeaproject.com. We will retain a record of the request and reply to the email address from which it was submitted.